At Vienna Full Spectrum® Lighting, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website or purchasing our products and services, you agree to the terms of this Policy.
What Information We Collect
We collect both personal and non-personal information from you when you visit our website, make a purchase, or interact with us.
Personal Information
Personal information is data that can be used to identify you specifically, such as your name, address, email address, phone number, or payment information. Here are some examples of when we may collect your personal information:
- Account registration: When you create an account on our website, we require certain personal information such as your name, email address, and password to set up your account.
- Orders and payment: When you place an order on our website, we collect your name, billing/shipping address, phone number, email address, and payment information to process your order.
- Newsletters: If you sign up to receive our email newsletters, we collect your email address and name.
- Contact forms: If you contact us via our website contact form, we collect your name, email address, phone number, and any other information you include in the message field.
- Surveys: If you choose to participate in a survey, contest, or promotion, we collect information you provide through the survey such as your preferences and opinions.
- Employment applications: If you apply for a job posting on our site, we collect your name, contact information, resume, and any other details you include in the application.
Non-Personal Information
We also collect non-personal information about your visit to our website. This is data that cannot identify you specifically, such as browser information, website visit patterns, and general location information. Here are some examples of non-personal information we collect:
- IP addresses: Your computer’s IP address is automatically assigned to your computer by your Internet Service Provider. When you visit our site, we log this IP address.
- Location information: We may collect general location data such as your city, state or geographic area.
- Browser information: We log information such as your browser type, operating system, device type, and language preferences to optimize your browsing experience.
- Site activity: We track how you interact with our website such as pages visited, links clicked, items viewed or added to cart, and time spent on pages. This helps us understand usage patterns and improve the site.
- Cookies: We use cookies small text files stored on your computer’s hard drive through your web browser. They help us improve functionality and customize your browsing experience. You can disable cookies through your browser if you do not want them collected.
How We Use Your Information
We use your personal and non-personal information in a variety of ways to operate our business, provide services to you, and improve your experience on our site, including:
- Processing orders and managing your account
- Communicating with you regarding your purchases, account, inquiries, etc.
- Customizing and optimizing your browsing experience
- Marketing and advertising to you via email, social media, or our website
- Analyzing site usage patterns and statistics
- Detecting and preventing fraud or misuse of our website
- Meeting legal requirements and fulfilling contractual obligations
We only retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.
How We Share Your Information
We do not sell, rent, or share your personal information with third parties except in the following circumstances:
- With third party service providers working on our behalf who help us operate our website, process orders, and provide services to you. These companies are obligated to safeguard your data and only use it according to our instructions.
- When required by law, such as complying with a subpoena, legal proceedings, or similar legal process
- In the event of a corporate sale, merger, acquisition, dissolution, or similar event
- To protect our rights, property, and safety, or that of the public or other users
- With your consent to share the information for any other purpose
We do not collect or compile personal information for distribution or sale to outside parties for consumer marketing purposes.
Third Party Links and Services
Our website may contain links to third party sites. When you click on those links, you may be providing information directly to the third party site. We are not responsible for the privacy practices of those sites – you should read their privacy policies carefully.
We may allow third party ad networks, social media platforms, and other advertising partners (“Ad Partners”) to collect non-personal information when you visit our site or use our services. These companies may use this data to serve you relevant ads on our site or others. This may include setting cookies or web beacons to collect data and optimize their advertising.
Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13 without parental consent. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information. Contact us if you believe we may have collected personal data from a child under 13.
Your Privacy Choices
You have certain choices available regarding our use of your personal information:
- You may opt-out of receiving promotional emails from us by following the unsubscribe instructions in the email. This will not affect your receipt of mandatory administrative notices regarding your account.
- You may choose not to provide certain personal information, but this may prevent you from accessing some services, creating an account, or completing a purchase on our website.
- You may disable cookies in your browser settings, but our website may not function properly without them.
- You may request access to or deletion of the personal data we have collected about you by contacting us. We will fulfill these requests to the extent possible under applicable laws.
Security of Your Information
We take all reasonable precautions to protect your personal information against unauthorized access, loss, misuse, or alteration while it is under our control, including:
- Encrypting sensitive information like payment details when collected and transmitted
- Limiting employee access to only the personal data they require to perform their duties and training them on privacy practices
- Using secure networks and transfer protocols
- Requiring passwords and two-factor authentication for account access
- Routinely reviewing our security practices and settings to enhance security
While we follow generally accepted standards to protect your personal information, no method of storage or transmission is 100% secure. We cannot guarantee the absolute security of your information.
International Data Transfers
We are headquartered in the United States and have service providers in other countries. If you choose to provide us with personal information, it may be transferred to countries outside of your country of residence, including the US. These countries may have different data protection rules than your country, but we have safeguards in place to protect your personal information. By using our services or providing your personal information, you consent to this transfer and processing of your information.
Changes to This Policy
We may occasionally update this Privacy Policy as needed to comply with law or reflect changes to our data practices. Any changes will be posted on our website along with the updated Policy. You should periodically check for the latest version.
How to Contact Us
If you have any questions, concerns, requests related to this Privacy Policy or our data collection practices, please contact us at:
Email: [email protected]
Phone: (615) 555-1234
Address:
Vienna Full Spectrum® Lighting
123 Main St.
Nashville, TN 37205
Thank you for choosing Vienna Full Spectrum® Lighting!